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Return & Refund Policy

Customer satisfaction is important to us. You may return purchased products within 14 days from the date of delivery.

Return Conditions

• Returned items must be unused, undamaged, and in their original packaging.
• For hygiene and health reasons, returns of used earrings, piercings, and personalized/custom-made products are not accepted.
• All accessories, gifts, and promotional items included with the order must be returned in full.

Return Process

• Return requests must be submitted to our customer service team within 14 days of receiving the product.
• Return shipping costs are the responsibility of the customer.
• The sender is responsible for any loss or damage that occurs during the return shipment.

Refunds

• Once the returned item has been received and inspected, the refund will be processed within 7 business days using the original payment method.
• Shipping fees and any additional service charges are non-refundable.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. After review and verification, we will offer a replacement or a full refund where applicable.

Exchanges

Customers are responsible for shipping costs related to exchange requests. Exchanges are subject to product availability and stock status.

HILSS & CO reserves the right to refuse returns that do not meet the conditions outlined in this policy. This policy does not affect any statutory consumer rights applicable under local laws and regulations.